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Returns & Exchanges

I Want Information About My Return Process
In sales made from our Internet Store (sales with distance sales contracts), consumers have the right to return the product by refusing the product within 14 days from the date of receipt without any legal or criminal liability and without any justification. However, evening dress products have a security label. If this label is broken, it is not possible to refund or exchange the evening dresses.

When Will The Refund Be Processed On My Card After You Receive The Returned Product?
After we receive your returned products, your products are examined in order of operation following the acceptance process. Your return amount will be paid to you within 3 working days at the latest after we receive your returned products. The refund of your return will be processed according to the payment method (cash/installment) you chose when ordering on our site. Since the returns are made by automatic systems, the refund is also concluded according to the payment type of the order you have placed in the system. If the installment payment method is used in orders, the refund will be in installments; if the cash payment method was used, the refund is paid back to the card in cash.

What Should I Pay Attention While Returning Evening Dress and Accessories?
When we ship our products, we attach a security label on the product. If this label is removed, no return or exchange can be made. In order to return or exchange accessories (Necklace, Earrings, Bracelet, Shawl, Hair Band, Gloves, Shoes, Berets, Socks, Belts, Rings) and Bags, you must return the products with MNG Kargo within 14 days from the day you receive them. Otherwise, no exchange or return can be made in terms of Product Safety.
What is the Return Address?
TRİKO MISIRLI Sanayi ve Ticaret A.Ş.
Merkez mh. Feriköy Fırın sk. No:45/2 Bomonti ŞİŞLİ - Istanbul / TURKEY
Which Shipping Company Should I Chose?
You can send the product to the return address with MNG Kargo with cash on delivery.

Exchanges are not possible for orders placed on the website. All products at are put on sale with the warranty of TRİKO MISIRLI Sanayi ve Ticaret A.Ş.

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